About Heath

Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for over 75 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that’s better for society and our planet. Our products are designed, manufactured, and sold in our two California factories and four showrooms, ensuring accountability in our process, from beginning to end. As a Certified B Corp, we maintain high standards of social responsibility, environmental performance, and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in providing a living wage, full health and welfare benefits, and a place for meaningful work.

Position Summary

We are looking for an inspiring, creative, motivated sales-oriented Showroom Manager to lead our store in the historic San Francisco Ferry Building. Your role is to ensure the store meets sales goals and is a thriving place to work for a small sales team. This role requires a strong knowledge of Heath’s business, focusing on selling, strategizing, and providing an excellent customer experience at all times.

Position Responsibilities

• Take ownership of all store functions and lead the showroom team in alignment with Heath’s vision, purpose, and values
• Run a profitable showroom by meeting sales and profitability targets
• Ability to interpret and analyze financial data, including payroll budgets and P&L
• Create a high-performing, dynamic team through consistent training, coaching, and feedback
• Inspire customers and our staff through modeling and coaching on consistent selling behaviors that inspire customers towards a greater connection with our products
• Effectively engage and lead a team by using Lean principles
• Work closely with the Ferry Building Management Team on events and opportunities in the building

Qualifications

• Bachelor’s degree or equivalent work experience
• 3+ years of successful retail leadership experience
• Demonstrated dynamic leadership skills with the ability to coach and motivate sales teams
• Passion for design and other creative pursuits
• Proficiency in interpreting and using retail financial metrics to drive key performance indicators
• Experience in financial forecasting
• Demonstrated ability to set standards and hold team members accountable
• Excellent communication skills
• Commitment to delivering an outstanding customer experience
• Ability to work weekends and holidays
• Experience with POS systems and a high level of comfort with technology, including the ability to troubleshoot technology on both an iPad and laptop
• Ability to comfortably lift 30 lbs and stand for long periods of time
• Nice to have:
  • Experience with Shopify POS
• Only local candidates will be considered.

Work Environment/Hours/ Compensation

• ​​This full-time, exempt role works 100% onsite in our Ferry Building Showroom.
• This position works 5 days a week, including at least one weekend day.
• This position pays between $85,000 – $95,000 annually based on experience.
• The Showroom Manager reports to the Sales Director.

Physical Requirements

• Ability to stand for extended periods
• Ability to lift, reach, and grasp 30 lbs of ceramic dinnerware and to load/unload bins of merchandise
• Ability to see and distinguish between patterns and colors
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Benefits

• We are committed to your health and well-being.
• Heath offers a comprehensive benefits package for full-time employees that includes a choice of medical plans, dental, vision, acupuncture and chiropractic, as well life insurance.
• An annual 401(k) contribution that grows with job tenure.
• We offer a generous time-off allocation and a great discount on all Heath Ceramics products.

Proud Equal Opportunity Employer

At Heath, we don’t just accept difference — we celebrate it, we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.

How to Apply

If you would like to be considered for this position, attach your resume and a cover letter that speaks directly to the position. Thank you for your interest!