About us

Cult Crackers makes artisan crackers that are sold in 500+ stores and our online shop. We’re a small growing manufacturing business and bake in a beautiful, light-filled space at the Berkeley Kitchens in West Berkeley.

The position

Our grocery store relationships and online customers are an important part of our small business. We’re looking for a dedicated Account Manager to maintain our wholesale accounts and fulfill our online orders. Please note: this is not a commission-based sales position.

You will manage our wholesale business and work with our grocery store buyers to make sure their shelves are full. You are the voice of our small business and communicate succinctly and promptly with our store buyers.

Our ideal candidate has excellent communication and people skills. You’re able to juggle many moving parts, have a can-do attitude, and can micro-focus on the details. You’re also the last line of quality control before orders go out the door. With your knack for consistency, ability to streamline your work and prioritize tasks, you keep our error rate low and our customers happy. You are required to work on-site (not a hybrid or remote position.)

Responsibilities

• Contact store buyers for orders
• Create accurate records and notes for our wholesale accounts
• Develop & maintain store buyer relationships
• Create Quickbooks invoices and sync payments
• Generate shipping labels (small box & freight) and manage local deliveries
• Fulfill Shopify orders
• Package and fulfill orders quickly and with great attention to detail
• Maintain our online store map
• Order raw ingredients and supplies
• Bring shipping boxes to the mailroom
• Manage our baking calendar
• Perform other related duties, as necessary

Requirements

• 1-year office or customer service experience
• Strong computer skills and proficiency in G-suite programs
• Ability to perform in a fast-paced environment
• Highly organized and self-directed
• Hardworking, punctual and dependable
• Exceptional follow through
• Vaccinated against Covid
• You are able to:
  • Work quickly and efficiently
  • Solve problems on your own
  • Provide epic customer-service
  • Be flexible and ok with change
• Must be able to:
  • Communicate effectively in person, in writing and on the phone
  • Lift and carry 50 lbs
• Extra credit: Quickbooks experience

Benefits

• 5 paid days off + 5 company holidays (Memorial Day, July 4, Thanksgiving, Xmas, NYE)
• Paid sick leave
• Medical and dental benefits

Compensation and schedule

• Schedule: Monday-Friday 7:30am-4pm
• Employment type: Full time hourly/non-exempt
• Wage: $28/hour

If all this sounds good and you’d like to help us grow our small business, please apply attaching your resume and a short cover letter.