SFMade
Customer Service Representative

COMPANY

Leotek USA

COMPENSATION

Job Description

Leotek Electronics USA LLC, located in California’s Silicon Valley since 1997, and celebrating over thirty years as an LED lighting manufacturer, is globally recognized as a pioneer in lightemitting diode technology. With millions of LED products installed worldwide, Leotek offers a substantial history of proven performance. The company manufactures innovative LED lighting products for applications encompassing traffic and transit, street and area lighting. Leotek is committed to developing emerging solid-state technology that offers greater longevity and environmental viability than traditional lighting sources, while reducing energy consumption and maintenance costs.

 

Summary of Responsibilities:

The Customer Service Representative has responsibility for pre/post sales and logistics support to Business Development Managers, Independent Sales Representatives, Distributors, and Customers in a designated region or regions. This position is responsible for on-time Order Entry, Internal coordination with Supply Chain/Logistic/Sales/Product Marketing/QA, communicating delivery schedules to customers, general Inquiries, and supporting our BDMs in the field to achieve total customer satisfaction and build customer relationships.

 

Job Responsibilities:

  1. Responsible for the entire order fulfillment process. From order-related information requests, order entry, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service.
  2. Respond to inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues.
  3. Ensure quality and accuracy of data in SAP and other internal systems that support sales, production, and financial management.
  4. Administer and enforce policies pertaining to pricing, sales orders, freight, and warranties.
  5. Coordinate with Credit Team to set up new customers and release on credit hold orders.
  6. Escalate to management as needed to resolve quoting, booking or revenue issues.
  7. Articulate specific ideas on how to further refine systems or processes.
  8. Participates in special projects as needed or requested by the Company.

Required Education and Experience:

  1. At least 3 years order fulfilment/customer service representative/ and/or /sales operations experience in a technical, manufacturing environment.
  2. Bachelor’s degree (B.A. or B.S.) or equivalent to the requirement or evidence of exceptional ability.
  3. Excellent written and oral English communication skills.
  4. Solid experience working with sales representative in a high-volume product environment.
  5. Flexible and responsive; able to perform in a fast paced, dynamic work environment, meet aggressive deadlines, and work on a flexible schedule.
  6. Superior attention to detail with data entry.
  7. Excellent time management, organizational, and communication skills.
  8. Logical thinking, strong team player, multi-tasking.
  9. Comfort working with multiple teams and colleagues from various management levels.
  10. Customer service oriented.
  11. Experience with SAP a plus.
  12. Intermediate level of Microsoft suite (especially Excel).
  13. Bilingual in Mandarin is a plus

Competencies

  1. Thoroughness/Attention to Details.
  2. Capacity for technical product knowledge.
  3. Personal effectiveness/credibility.
  4. Collaboration Skills.
  5. Communication Proficiency.
  6. Flexibility.

 

Other Duties

  • Supervisory Responsibility: This role does not have supervisory duties at this time.
  • Travel: None
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice to meet the ongoing needs of the organization.

 

Job Type:

  • Full-time
  • We offer competitive wages and benefits, and an entrepreneurial work environment.

 

LEOTEK follows a systematic recruitment screening process. For employment consideration, please submit a resume that includes the following information:

  • Name, address, phone number, and e-mail contact information at the top of the document.
  • Desired position.
  • Geographical location preference for living/working.
  • Working knowledge (reading and/or writing) of languages other than English.
  • A minimum record of four previous employers, or eight-year consecutive employment history, with brief job descriptions noted.
  • All formal education, with dates listed.
  • All continuing education, or specialized skill set training.

 

Leotek Electronics USA LLC has work environment that promotes diversity, equal opportunity, embraces change, and provides leadership opportunities to its talents.

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SFMade

150 Hooper Street, Unit 200
San Francisco, CA 94107 P: 415 408 5605

Manufacture : San Jose

1608 Las Plumas Avenue
San Jose, CA 95133
P: 408 326 0591

SFMade

150 Hooper Street, Unit 200
San Francisco, CA 94107
P: 415 408 5605