Sales & Customer Service Teammate

COMPANY

BRYR Studio

COMPENSATION

Starting at $26.50/hour

Job Description

About us

Bryr Studio is a collection of hand-made clogs inspired by the West Coast lifestyle. Founded in 2012 and based in the Dogpatch district of San Francisco, every pair of Bryr clogs are hand-made in our factory. Dedicated to the simple idea that the best products are made with the best materials, Bryr clogs are constructed using the strongest, most supple American leathers and traditional European solid wood bases.

 

About the position

We are looking for a warm, people-person to join our sales team. Do you love talking to people and helping them find things they love? Do you love working with an awesome team of people who take pride in what they do? Come join our team and help our company grow!

This job is meant for you if you are enthusiastic and enjoy working with the community. If you enjoy creating and tending to beautiful spaces. If you are a creative problem solver who loves coming up with smart solutions. If you are a person who stays committed, rolls up your sleeves and gets things done. This job would not be a great fit if you don’t enjoy collaborating with others, are not humble or compassionate, or only want a cashier role.

 

Job Description

Retail Sales:

  • Maintain a customer-focused sales floor — actively facilitating communication, helpful selling, and anticipation of customer needs to ensure customers feel cared for
  • Guide each person towards their perfect clogs in a way that is warm and helpful
  • Invested in meeting our sales goals
  • Thorough product and company knowledge
  • Check out customers on the POS system
  • Efficiently prepare for opening and closing the store

 

Inventory:

  • Accurately receive and inventory returned clogs into the seconds area
  • Update website products for in-stock items
  • As per our merchandising plan, place and receive non-clog products for the store and website, such as socks, etc
  • Keep all inventory organized, accurate and easy to access

 

Visual Merchandising:

  • Strive to ensure that the store is clean and well organized
  • Ensure that products are meticulously displayed and properly stocked at all times

 

Customer Service:

  • Respond to questions via email, social, phone, and in-person in a way that always prioritizes a caring relationship. Whether they are buying now or not, we want them to feel taken care of so they want to buy now or in the future
  • Coordinate with the production team on any returns or remakes
  • Liaison with customers in the event of any delays or issues

 

Events and other:

  • Assist with events, such as in-person pops ups and loyalty events
  • Assist with product photoshoots as needed

 

Culture:

  • Contribute to the overall business culture using our Culture Guide as a tool for self-reflection
  • Have an ongoing commitment to self-growth, the growth in others, and the growth of the company

 

Qualifications and Requirements:

Qualifications:

  • You love to engage with people. You’re a person who strikes up a conversation and makes a connection
  • You gain energy from customer service interactions
  • You are passionate about connecting with customers to provide clear, creative, compassionate communication
  • People say you have a way with people. For you, it’s about learning what a customer truly needs and are always ready to offer suggestions
  • You are committed to your own and other’s professional growth, are willing to get and give feedback and are excited to learn new things
  • Excellent verbal and written communication skills
  • You have a good eye for design and the way items are displayed
  • You work well both by yourself and with a team
  • You are self-motivated and time bound while on the sales floor, you work autonomously with great follow through.
  • You are solution-oriented and motivated, finding ways to problem solve through empathy and creativity
  • You seek out feedback and are excited about self-growth and improvement within the context of the job
  • You are an observant multitasker, anticipating both customer and store needs, all the while working well with others
  • You must be available to work some evenings, some holidays and at least one weekend day per week

 

Strongly Preferred:

  • 1+ years of retail sales experience
  • Experience working in a small, independent business
  • Experience with POS software/systems
  • Proficient with Mac OS

 

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.

  • Some lifting and carrying up to 25 lbs.
  • Standing, kneeling, squatting
  • Standing and sitting for long periods of time
  • Climbing stairs
  • Walking, moving quickly
  • Typing, writing, reading
  • Seeing, hearing and speaking, both nearby and at a distance

 

Schedule, Location and Classification

  • Full time time & Hourly
  • Tuesday to Saturday
  • Job location:
    • The position is located in the Dogpatch Area of San Francisco, and is in-person.
    • Location: 1080 Illinois Street, San Francisco, CA

 

Compensation & Benefits

We offer a benefits package to all our full time employees which commences after a 60 day probation period that includes the following. We will share more in-depth information regarding the benefits package during the interview process:

  • Starting pay for this position is $26.50/hour paid bi-monthly
  • We share a transparent path to growth within the company, including pay grid range information
  • Benefits package including; Employee 401K, Health, Dental & Vision benefits, Life insurance, Accrued vacation pay, Sick hours, and 10 company holidays
  • Quarterly clog allowance and Friends & Family discount

 

Equity and Inclusion at Bryr

As part of our dedication to the diversity and inclusion of our workforce, Bryr Studio is committed to Equal Employment Opportunity without regard to race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, religion or other protected class.

Our goal is to create a fair and equitable hiring process and we are constantly evolving our interview process to improve it. We are open to feedback if you have suggestions, please email us.

 

How to Apply

If you think this job is for you, please apply emailing your resume and a cover letter.

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SFMade

150 Hooper Street, Unit 200
San Francisco, CA 94107
P: 415 408 5605

Joyce Shulman – Board Development Committee
Principal at Sonder Collective

Joyce is an innovation strategist who is passionate about creating positive social change. She is a consultant at Sonder Collective, a social impact consultancy specializing in climate, humanitarian, and global health issues.

With 15 years of experience in various sectors, Joyce brings expertise in strategic planning, research, and developing solutions. Her work is fueled by her curiosity and commitment to making a difference. Before joining Sonder Collective, she worked at digital health startups, Kaiser Permanente Innovation, Elevance Health Innovation, and  PricewaterhouseCoopers Advisory Services. 

Joyce has a Master of Business Administration from the California College of the Arts and a Bachelor of Business Administration from Eastern Michigan University. She strongly believes in the power of creativity and entrepreneurship, which she promotes through graduate teaching at the California College of the Arts. She also served on the board of The Crucible, an industrial arts school in West Oakland. Currently, she serves as a founding advisory board member for COVEN, which focuses on activating spaces and places for monumental art. 

Joyce lives in San Francisco with her husband. They recently completed their first host experience within a cultural exchange program and are committed to hosting each year. In her free time, she enjoys adventuring in nature and collaborative public art projects with Five Ton Crane at Seaport Studios in Richmond.

SFMade

150 Hooper Street, Unit 200
San Francisco, CA 94107 P: 415 408 5605

Manufacture : San Jose

1608 Las Plumas Avenue
San Jose, CA 95133
P: 408 326 0591