About us

Come join a company dedicated to making the world a safer place. Founded in 1965 in a Cupertino garage, Mountz has grown into a leader in torque innovation, blending a rich history of bold thinking with a steadfast focus on precision and safety. From our headquarters in San Jose, the heart of Silicon Valley, we provide cutting-edge torque tool solutions to industries worldwide, including medical, aerospace, electronics, automotive, energy, and more. Our pioneering spirit led to the development of groundbreaking products like the first electronic torque calibrator, setting the standard for quality and reliability in the field.

Mountz is dedicated to excellence, evidenced by our ISO 9001 registration and ISO 17025 accreditation, which underscore our commitment to delivering the highest levels of precision and accuracy. Our team culture emphasizes growth, innovation, and a strong commitment to our employees, many of whom build long-term careers with us. Recognized as a Top Workplace by the Bay Area News Group for ten consecutive years (2014 – 2023), Mountz continues to push the boundaries of torque technology, making the world a safer place, one tool at a time.

BE A PART OF OUR TEAM!

Position Overview

The Service Lab Manager will oversee employees and operations at the San Jose Calibration and Service Laboratory, actively participating in calibration and service tasks to support ambitious revenue growth goals. This high-visibility role sets strategic direction with Operations and Core Management while also enhancing methods, equipment, and the scope of services under ISO 17025 accreditation.

Responsibilities

Critical functions of the role:

• Technical Lab Management
  • Run an accredited laboratory
  • Speak with customers regarding service
  • Ownership of the technical elements of the lab
    • Run annual proficiency testing with the national lab to demonstrate the ability to calibrate according to the standards
    • Manage team through 2 audits a year – 9000 and 17025
• Staff Development
  • Hire, onboard, train and coach staff
• Improving the team’s operational efficiency
  • Run sources of demand task system with
  • Bring new ideas to the table to improve the team’s efficiencies

Additional responsibilities include:

• Enhances employee engagement, identifying improvement opportunities and efficiency of operations while supporting employees in achieving individual and company goals.
• Collaborates with two other Service and Calibration Laboratory locations and management to standardize and improve processes, methods, and equipment, ensuring consistent calibration and service delivery.
• Works with the quality team to manage the QMS to document and standardize practices across service centers, implementing best practices. Ensures calibration and service performance meet customer, organizational, and international standards.
• Monitors performance metrics and defines actions for continuous improvement. Oversees budget, resources, inventory, and capital equipment needs. Facilitates communication among stakeholders, support staff, and vendors regarding service and warranty issues.
• Ensures planned changes to the Service Department are managed and implemented as needed.
• Participates in New Product Review meetings with Sales, Marketing, and Engineering and assists in managing service agreements. Conducts regular service review meetings and coordinates technical activities supporting ISO 9001 and ISO 17025 accreditation.
• Contributes to the development and execution of the Operations strategy.

Requirements

• Education and/or Experience
  • Bachelor’s Degree plus 5 years of related management experience.
  • Entrepreneurial mindset that helps develop and execute a growth strategy in support of Operations and Corporate goals.
  • Knowledge of laboratory operations by ISO 17025 is a must.
  • Advanced knowledge of ERP, NetSuite preferred.
• Certificate/ license/ registration: Lead auditor for ISO9001 and ISO17025 a plus.

Work environment

• The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Possible exposure to loud noise, non-hazardous chemicals, grease, and heavy equipment.
• Some travel to labs may occur a few times a year.

Benefits and Compensation

• Medical, dental & life insurance -100% company-paid for employee coverage
• Training & career development
• 401(k) plan
• Vacation time
• Holiday pay (9-10 commonly-observed holidays)
• Salary range: $80,000 – $ 90,000/year, depending on experience