Shipping Assistant/Customer Service at MMClay



Job Description

In search of a part time Shipping Assistant/ Retail Assistant at the MMclay studio with customer
service skills that can be utilized in the Showroom on the weekends. An ability to bring life to the
Hayes Valley retail scene and represent handmade pottery and ceramics to visitors, chefs, and other
customers is required. Passionate about clay and ceramics is highly desired, along with strong
administrative and retail organizational skills. Experience with inventory management and back-end
retail systems including Shopify, Etsy, Instagram and Facebook is preferred.

About MMclay:
MMclay is a San Francisco based studio run by ceramic artist and designer, MaryMar Keenan. We produce handmade
dinnerware and ceramic tabletop pieces for some of the best restaurants in the country, a growing number of interior
designers, and tables all over the world.

What you’ll need:
● Personable and emotionally intelligent, with both excellent written and oral communication skills
● Organized and detail oriented, with the ability to prioritize competing projects and tasks
● Experience with POS systems (Shopify), and very comfortable with technology
● A keen eye for the details
● Able to complete tasks in a timely manner with minimal supervision
● Available to work weekends and holidays
● Prior experience working with craft or ceramics not necessary, but valued
● Be street smart, and exhibit grace when under pressure

What you’ll do:
● Assist clients in finding the perfect pieces, as well as, develop and maintain organic relationships with
visitors to the showroom.
● Understanding and communicating MMclays’ aesthetic, mission, and events to clients through product
knowledge, and storytelling.
● Develop an understanding of the MMclay product lines, and the characteristics unique to each piece
● Aid in creating and sustaining a warm / inviting environment
● Ensure that the Airstream and/or showroom is clean, organized, and stocked / merchandised properly at all
● Opening and closing showroom at 69 Gough
● Replenishing stock, and participating in inventory cycle counts
● Packing pottery for pick ups and shipping
● Proper packaging and understanding of shipping software
Physical Requirements
● Ability to easily lift 35-50 lbs or more
● Comfortable with repetitive reaching, lifting, bending, kneeling, and stooping

If you are interested in this position please email a cover letter and your resume to
[email protected]

We are excited to hear from you!

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150 Hooper Street, Unit 200
San Francisco, CA 94107
P: 415 408 5605


150 Hooper Street, Unit 200
San Francisco, CA 94107 P: 415 408 5605

Manufacture : San Jose

1608 Las Plumas Avenue
San Jose, CA 95133
P: 408 326 0591