About us

We are a small but rapidly growing, family-run business that makes the world’s first line of heated outdoor furniture! Founded in 2012, our designs are beloved by designers and customers alike. We have been featured in a variety of publications including Architectural Digest, The New York Times, Elle Decor, House Beautiful and Dwell. Our designs have won many awards including “Best Outdoor Furniture” at Dwell on Design and “Furniture Innovation” award at San Francisco Design Week. We have a growing list of new retail partners including top brands like Williams Sonoma, Design Within Reach, and Terra Outdoor. Our offices are located in our South San Francisco facility which includes our customer showroom, made-to-order custom factory and warehouse.

Position Overview

We are in search of an Showroom & Customer Service Manager for our small furniture business plays a pivotal role in ensuring smooth and efficient office operations while delivering outstanding customer service. This role combines administrative tasks with customer support responsibilities, ensuring that both internal operations and client interactions are handled with professionalism and efficiency. The ideal candidate will have strong interpersonal and organizational skills, attention to detail, and a knack for multitasking in a dynamic environment.

Key Responsibilities

• Office Administration:
  • Manage daily office operations, including scheduling, correspondence, and showroom upkeep.
  • Coordinate and oversee office maintenance, ensuring a clean and organized workspace.
  • Handle phone calls, emails, and other communications, providing timely responses and assistance.
  • Maintain and update office records including databases.
• Customer Service:
  • Serve as the primary point of contact for customer inquiries, complaints, and service requests including being the showroom point person for tours + sales.
  • Assist customers with product information, order processing, and resolution of
    issues.
  • Manage customer orders from inception to completion, including tracking
    shipments and handling returns.
  • Foster positive relationships with customers, ensuring a high level of satisfaction.
• Administrative Support:
  • Support management with administrative tasks, organizing meetings, and maintaining schedules.
  • Coordinate with vendors and suppliers for office and showroom needs.
• Financial Duties:
  • Process invoices, manage accounts payable and receivable, and maintain accurate financial records.
  • Handle online credit transactions, reconciling payments and deposits as needed working with our accounting team
• Customer Experience Management:
  • Develop and implement strategies to enhance the customer experience both in-person and online.
  • Collect and analyze customer feedback to drive improvements in service and product offerings.
  • Coordinate with future sales team to ensure alignment in customer service practices.
• Team Collaboration:
  • Work closely with other department members to ensure seamless operations and effective communication including Operations, Production, Marketing and Finance.
• Compliance and Security:
  • Maintain office security, including managing access and safeguarding sensitive information.

Requirements

• 3-5 years of experience in Customer Service or Retail Sales environment . Furniture showroom or sales experience a plus.
• A warm, personable attitude.
• Strong written and verbal communication skills.
• Proven track record of successfully managing a seamless customer experience across multiple touch points (email, chat, phone, store).
• Organized, enjoy building systems and processes.
• Ability to work flexible days (e.g., some weekends for high sales periods).
• Ability to handle multiple projects simultaneously with attention to detail.
• Bonus if you have experience planning and executing retail events and trade events.
• This is an in-person role located in our South San Francisco headquarters.

You in a Nutshell

• A people person, comfortable working with customers to find seamless solutions
• Highly organized, enjoys creating systems
• High touch sales experience, furniture or large/luxury ticket items, a plus
• Creative and proactive in solving challenges and achieving goals
• Ability to influence and communicate effectively with all levels throughout the organization and present comfortably to leadership
• Self starter who takes initiative and is comfortable acting with minimal instruction
• Results-oriented and take pride in driving continuous improvement
• Flexible personality with a willingness to jump in with a can-do attitude
• Programs we use currently: HubSpot, Google Suite, Mondays.com, Slack

Why Galanter & Jones?

• Comprehensive health insurance with generous employer contributions
• Paid Time Off including vacation, paid bereavement, and sick leave
• Free Galanter & Jones chair after two years of service plus 50% discount for you and
  your loved ones on Galanter & Jones product
• 401k program
• Pay range: $75k – $85k
• The offered pay range is based on several factors, including, but not limited to, overall
  experience, relevant experience, education level, certifications and applicable skills and
  expertise.

Benefits

• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discount on furniture products.
• Opportunities for career development and growth.

We are an equal opportunity employer and encourage applications from individuals of all
backgrounds.