Account Manager

Company Overview

Cult Crackers

Cult Crackers Website
Cult Crackers makes artisan crackers that are sold in 350+ stores and our online shop. We’re a small, but growing manufacturing business and bake in a beautiful, light-filled space at the Berkeley Kitchens in West Berkeley. We work hard to make good-tasting healthy crackers using the best organic ingredients we can source, follow sustainable business practices, and we also keep it fun.

At Cult Crackers, our grocery store relationships and online customers are an important part of our business. We’re looking for a dedicated and enthusiastic Account Manager to maintain our wholesale accounts and online orders. As the Account Manager, you regularly check in with stores to make sure their shelves are full. You’ll create invoices and mailing labels, and package orders, fulfilling them accurately and quickly.

The ideal candidate has excellent communication and people skills, can juggle many moving parts, has a can-do attitude, is flexible, and can micro-focus on the details. You are also the last line of quality control before orders go out the door. With your knack for consistency, ability to streamline your work and prioritize tasks, you keep our error rate low and our customers happy.

Job Categories

  • Hours: Full-time
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  • Industry: Food and Beverage
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  • Location: East Bay
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Job Duties

- Develop customer relationships
- Create and maintain accurate records for wholesale accounts
- Make daily calls and send emails/texts to stores
- Create Quickbooks invoices
- Track orders and schedule contact dates
- Package and fulfill orders with great attention to detail
- Manage website/ecommerce orders
- Generate shipping labels for outgoing product (small box & freight)
- Manage local deliveries
- Order raw ingredients and supplies
- Deliver shipping boxes to mail room
- Manage baking calendar and bulk cracker orders
- Identify opportunities for process improvements, and assist with creating solutions
- Perform other duties as assigned

Job Requirements

- 2-year office or customer service experience managing systems or operations
- Strong computer skills and proficiency in G-suite programs
- Ability to perform in a fast-paced environment
- Communicate clearly with excellent written and verbal skills
- Organized and punctual
- Hardworking, self-motivated and dependable
- Exceptional follow through
- Work efficiently, quickly and independently
- Solve problems on your own
- Provide epic customer-service skills to build long-term relationships
- Appreciate feedback and respond to it gracefully

Must be able to:
- Lift and carry 50 lbs
- Communicate effectively in person, in writing and on the phone
- Stand for long periods
- Have reliable transportation

Skills/Experience Preferred

- Food Handler’s Certificate or ability to obtain one
- Quickbooks or Hubspot experience

Compensation

$25/hour

Benefits

5 paid company holidays (New Year’s, Memorial Day, July 4, Thanksgiving, Christmas). 5 paid personal days off. Paid sick time. Medical and dental benefits. Delicious crackers

Hours

Monday - Friday 8am-4:30pm

Resume Required

Yes

Cover letter Required

Yes

Other Application Requirements

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