Oberon Design & Manufacturing
Oberon Design & Manufacturing Website
Oberon Design is a cross-industry source of custom design and manufacturing for the hospitality, home décor, and visual merchandising industries. Our clients include Restoration Hardware, Pottery Barn, W Hotels, Design Within Reach, Kimpton Hotels, Banana Republic and Disney. At Oberon Design, we believe that good ideas can be molded into great products and are dedicated to designing and producing high quality products.
- Hours: Full-time,
- Industry: Advanced Manufacturing,
*** This role requires being in the office in San Francisco. ***
At Oberon Design, our client relationships are our top priority. We’re looking for a dedicated and personable Account Manager, responsible for managing the customer /
client accounts and relationships. In this role you will collaborate closely with the sales, design, product development, and production teams to ensure customer satisfaction for this high growth business.
The ideal candidate should have a background in client facing account management, preferably with retail or product-based clients. Strong relationship building,
collaboration, and written and verbal communication skills are critical.
Develop and maintain strong customer / client relationships to achieve long-term partnerships
Act as liaison between the sales team and clients to ensure clear expectations and commitments
Develop a thorough understanding of our products and service offerings to best support clients
Identify additional selling opportunities and communicate with the sales team
Respond to client inquiries/needs/problems with successful resolutions
Partner with production manager and logistics team to ensure all commitments to customers are met (delivery/shipping timelines, logistics, pricing)
Oversee client-driven required audits, acting as primary contact point
Manage customer orders – sku assignment, product tracking and order processing
Interface with clients on product progress, updates and/or changes as well as delivery calendar
Initiate pricing strategy based on predictive costs, packing and shipping, product alternatives, and market competition, for approval by owner
Oversee QC of shipping materials tested at off-site laboratory
Participate in client presentations and contract negotiations
Proactively identify and support other needs as they arise
(We realize candidates may not have all the skills listed below and we encourage you to
apply if most are met.)
2-4 years working experience in account management
Strong communication skills and experience in client-facing roles with a proven ability to build trust
Ability to work a mid-day schedule, roughly 11am – 7pm most days, to best collaborate with colleagues in both the US and China
Working knowledge of MS Office suite, particularly PowerPoint
Ability to travel occasionally (when safe to do so) in the US and internationally for client and production meetings
Must be a team player, comfortable with an “all hands on deck” atmosphere, as well as a self-starter who’s comfortable with ambiguity
Must be able to show proof of Covid-19 vaccination
Additional skills that would give you an advantage:
Bachelor’s degree or equivalent in related field
Background in furniture / retail account management / sales
$70k - $100k+, comprised of base salary plus incentive payments, DOE
Vacation/holidays, medical, dental, life insurance, 401k with matching, and free parking on site.
Cover letter Required
Other Application Requirements
Note: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.