Account Manager

Company Overview

Oberon Design & Manufacturing

Oberon Design & Manufacturing Website
Oberon Design is a cross-industry source of custom design and manufacturing for the hospitality, home décor, and visual merchandising industries. Our clients include Restoration Hardware, Pottery Barn, W Hotels, Design Within Reach, Kimpton Hotels, Banana Republic and Disney. At Oberon Design, we believe that good ideas can be molded into great products and are dedicated to designing and producing high quality products.

Job Categories

  • Hours: Full-time
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  • Industry: Advanced Manufacturing
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Job Duties

*** This role requires being in the office in San Francisco. ***

At Oberon Design, our client relationships are our top priority. We’re looking for a dedicated and personable Account Manager, responsible for managing the customer /
client accounts and relationships. In this role you will collaborate closely with the sales, design, product development, and production teams to ensure customer satisfaction for this high growth business.

The ideal candidate should have a background in client facing account management, preferably with retail or product-based clients. Strong relationship building,
collaboration, and written and verbal communication skills are critical.

Responsibilities:

 Develop and maintain strong customer / client relationships to achieve long-term partnerships
 Act as liaison between the sales team and clients to ensure clear expectations and commitments
 Develop a thorough understanding of our products and service offerings to best support clients
 Identify additional selling opportunities and communicate with the sales team
 Respond to client inquiries/needs/problems with successful resolutions
 Partner with production manager and logistics team to ensure all commitments to customers are met (delivery/shipping timelines, logistics, pricing)
 Oversee client-driven required audits, acting as primary contact point
 Manage customer orders – sku assignment, product tracking and order processing
 Interface with clients on product progress, updates and/or changes as well as delivery calendar
 Initiate pricing strategy based on predictive costs, packing and shipping, product alternatives, and market competition, for approval by owner
 Oversee QC of shipping materials tested at off-site laboratory
 Participate in client presentations and contract negotiations
 Proactively identify and support other needs as they arise

Job Requirements

Requirements:

(We realize candidates may not have all the skills listed below and we encourage you to
apply if most are met.)

 2-4 years working experience in account management
 Strong communication skills and experience in client-facing roles with a proven ability to build trust
 Ability to work a mid-day schedule, roughly 11am – 7pm most days, to best collaborate with colleagues in both the US and China
 Working knowledge of MS Office suite, particularly PowerPoint
 Ability to travel occasionally (when safe to do so) in the US and internationally for client and production meetings
 Must be a team player, comfortable with an “all hands on deck” atmosphere, as well as a self-starter who’s comfortable with ambiguity
 Must be able to show proof of Covid-19 vaccination

Skills/Experience Preferred

Additional skills that would give you an advantage:

 Bachelor’s degree or equivalent in related field
 Background in furniture / retail account management / sales

Compensation

$70k - $100k+, comprised of base salary plus incentive payments, DOE

Benefits

Vacation/holidays, medical, dental, life insurance, 401k with matching, and free parking on site.

Hours

Full Time

Resume Required

Yes

Cover letter Required

Yes

Other Application Requirements

Note: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
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