Accounts Manager

Company Overview

Nana Joes

Nana Joes Website
Nana Joes Granola is a fast growing women-owned granola company based in San Francisco, California. We are a self-funded company with 10 employees established in 2010. We believe in taking care of our employees and cultivating jobs within our community. We are a manufacturing company that adheres to two core values; product integrity and our community.

Job Categories

  • Hours: Full-time
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  • Industry: Food and Beverage
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Job Duties

Responsibilities:
- Oversee existing and future wholesale accounts
- Maintain customer relationships through EPIC customer service to promote long term relationships
- Follow up regularly to promote new sales
- Manage shipment (UPS, Freight, USPS) and local delivery of wholesale orders
- Manage direct to consumer (DTC) sales
- Work with fulfillment specialists to mail out DTC orders in a timely manner o manage customer emails ; complaints, changes to orders, subscriptions, Amazon etc.
- Communicate with management staff to ensure products needs are met and inventory is in good standing for orders to be fulfilled in a timely manner

Tasks:
- Invoicing – generate invoices for all orders (Quickbooks, Shopify, Amazon Seller Central)
- Shipping Tags – generate all shipping labels and freight tags for outgoing product
- Customer Account Profile – Create and maintain wholesale accounts
- Customer Complaint Log – work with Quality Assurance Specialists to communicate any customer complaints
- Website Maintenance – Maintain all product pages so that current information is reflected accurately
- Filling - Accurately file signed invoices, freight documents, wholesale documents etc.
- Inventory - work with staff to count and record inventory levels on a weekly and monthly basis

Job Requirements

- 2-3 years of customer service and/or management experience
- Strong written and verbal communication skills
- Strong computer skills and proficiency in Google Suite programs
- Well organized and attention to micro-detail
- Ability to perform in a demanding fast paced environment
- Self starter and ability to multitask without close supervision

Skills/Experience Preferred


Compensation

DOE

Benefits

Hours

Full-time

Resume Required

Yes

Cover letter Required

No

Other Application Requirements

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