Assistant Sustainable Operations Manager

Company Overview

Mafia Bags

Mafia Bags Website
Mafia first started as a pursuit to find the perfect bag to carry our wetsuits around the world -- going from plane to beach and back again -- all while saving used sails from the landfill. It started as a community based brand where friends both donated sails and used our packs. We learned as we went but had the feeling that we were on to something big.

We now operate in five countries, have a growing team of employees, and have expanded our product line to not only include the perfect globe-trotting wetsuit bag, but also a refined collection of versatile packs and totes to accommodate both beach and city lifestyles. We regularly work with industry leaders such as Patagonia Provisions, Adam Savage, Vans, Reef, SF MoMA, the Stanford Design School, and many others to bring to market innovative products from reclaimed materials.

Our belief in a low-impact lifestyle guides every decision we make -- from reusing cardboard shipping boxes to guaranteeing every product we make with a lifetime warranty. Sustainability has always been second nature to Mafia through our use of reclaimed sails, and has connected us to the wider like-minded community since the company's inception.

Mafia is currently hiring for the role of Assistant Sustainable Operations Manager, to work out of our headquarters in the Outer Sunset neighborhood of San Francisco, California.

Job Categories

  • Hours: Full-time
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  • Hours: Part-time
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  • Industry: Apparel and Sewn Goods
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Job Duties

The Assistant Sustainable Operations Manager will assist our Director of Sustainable Operations and CEO in managing every aspect of Mafia's production and customer service operations, from communicating with clients in the early stages of design/development, to coordinating our fantastic network of suppliers, manufacturers, and everyone-in-between who makes our work possible.

While the role of the Assistant Sustainable Operations Manager is currently offered as a part-time position, we are seeking applicants who would like to eventually take over the full-time role occupied by the Director of Sustainable Operations. The Assistant Ops Manager will work part time alongside the Director of Ops for nine to twelve months, before taking over the full-time position.

This is an incredible opportunity for the right person. An interest in helping to shape a company positioned as a leader in up-cycled and sustainable design and manufacturing is an absolute must.

The Assistant Sustainable Operations Manager will share responsibility of production management, as well as take the lead in matters of client and customer service.

Production Management (60%)
- Material sourcing
- Working closely with contract manufacturers in multiple countries to ensure timely completion of projects
- Arrangement of shipments, payments, invoicing etc.
- Tracking progress of projects and keeping clients as well as team members up to date at all times

Client Services (15%)
-Communicating with clients regarding all things production
-Act as liaison between client and fulfillment center for client product, including invoicing, inventory etc.

Studio Operations (15%)
- Ensuring a minimum of materials are stocked in the studio for development and in-house small production needs
- Scheduling and communicating with our contractors as needed
- Helping to maintain studio organization
- Receiving packages and deliveries during normal business hours

Customer Service (10%)
- Answering customer and client inquiries in a timely fashion
- Fielding messages and requests regarding sail exchange, shipping, refund, repairs etc.

Job Requirements

The successful applicant must be a self-starter, adaptable, energetic, meticulously detail oriented, as well as quick and efficient under pressure, with an unmatched knack for organization, and adept at juggling many responsibilities in an ever-changing landscape of production timelines, all while keeping a cool head and a positive attitude.

Skills/Experience Preferred

While industry experience is certainly a plus, it is not a requirement. As long as the applicant can demonstrate enthusiasm, professionalism, and a raw skillset that will serve them well in this role, the rest can be learned.


$25-35/hour. DOE



Part-time to start, but will lead to full-time in 9-12 months

Resume Required


Cover letter Required


Other Application Requirements