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Customer Service/Member Services & Retail Sales/Cashier

Company Overview


SFRAW Website
SFRAW was founded in 2003 by an idealist with the goal to help animals, humans, and the environment by improving the health and wellness of all beings through nutrition and natural husbandry.

SFRAW is a member-supported community of people that feed raw or cooked fresh food diets to their pets.

We offer our own brand of expertly developed unique locally-made pet treats, prepared raw pet foods, herbals, supplements, and natural remedies (SFRAW Apothecary line).

If you feed raw, cooked, prey-model, BARF or other styles of fresh food DIY based diets, we have a HUGE variety of high quality meats, bones, offal, prepared foods, seafood, seasonal products, books, sundries & supplements.

Our inventory includes a well-curated selection of exceptionally high quality, unadulterated, truly wholesome, nourishing, nutrient dense, whole food ingredients.

Ask about our "time-saver", a la carte, and budget-friendly options to prepare custom, balanced meals at home.

With a focus on local, wild, heritage, pasture-raised, grass-finished and organic producers, SFRAW has every animal’s best interest at heart. SFRAW supports local family farms that practice humane, organic, sustainable, and pastured farming methods.

Job Categories

  • Hours: Full-time
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  • Industry: Food and Beverage
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  • Position is Entry-level
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Job Duties

Customer Service/Member Services and Retail Sales/Cashier that will be responsible for:

- Helping customers in-store, online on the phone and email
- Responsible for perfect order fulfillment with lots of communication with members for their orders, constant restocking
- Eye and skill for merchandising
- Capable and efficient cashiering
- Willingness and ability to assist with some production such as making treats, putting on labels, packing and portioning receiving incoming products,
entering invoices and maintaining SKUs in store on our POS and on the website.
- Basic clean-up, including daily tasks for opening and closing such as trash, set-up, keeping everything tidy, some dishes, etc.

Job Requirements

- MUST LOVE DOGS! That’s important.
- Mission driven company with a passion for what we do and how we do it.
- Outstanding level of customer service, professionalism, reliable, hard-working, always on-time and able to keep busy – there’s LOTS to do.
- Love to work as part of a team, willing & able to support our shared goals as a company is very important.
- Working in cold environments (walk-in freezer/cooler)
- Lifting up to 40-lbs, and repetitive production work involved/required

Skills/Experience Preferred

- Interest and knowledge in regenerative agriculture, paleo/keto diets, natural foods, passion for local foods/natural foods would be ideal!


$18-20 an Hour


Great benefits for both part-time workers and full benefits (including health care, pet insurance, employee discounts and more)


Full Time

Resume Required


Cover letter Required


Other Application Requirements

Equal Opportunity Employer. Black, Indigenous, and People of Color, women, gender non-conforming people, persons with disabilities, LGBTQIA+ people, veterans, and adults of all ages are strongly encouraged to apply. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.