Customer Service & Sales Representative

Company Overview

Cayson Designs LLC

Cayson Designs LLC Website
Founded in 1992, Cayson Designs is a well-established and respected company that designs, manufactures and sells culinary clothing. Our clients include many of the top restaurants across the country. Cayson is renowned for our quality and customer service. As we proudly produce our apparel in our modern San Francisco sewing factory, we are able to accommodate short lead-times, customized orders, and special fabric and embroidery requests, which others cannot.


As a growing company, Cayson is dedicated to fostering a team spirit that embraces change, and honors flexibility in order to best meet and exceed the needs of our clients. Known for delivering the best customer care, the team at Cayson must be committed to delivering top-quality products, as well as the highest quality customer service, and where all clients are treated with the utmost respect.

Job Categories

  • Hours: Full-time
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  • Industry: Apparel and Sewn Goods
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Job Duties

The Customer Service and Sales Representative will primarily respond to and resolve inbound customer orders and inquiries. This role requires comprehensive knowledge of Cayson products and service offerings and policies. The ideal representative possesses exceptional verbal and written communication skills, is able to process orders with accuracy and attention to detail while simultaneously updating Client Account Cards with accurate management and accounts payable information. In addition, the Customer Service Sales Rep will be responsible for growth of client accounts within (and potentially outside of) the existing Cayson Designs customer base.
PRIMARY RESPONSIBILITIES
• Answer and respond to telephone and email inquiries/orders
• Provide patient, top-quality customer service involving sales and/or is able to find resolutions to problems in a timely and professional manner
• Maintain excellent knowledge of products
• Engage all customers in a dialogue regarding additional products and services and aim for great customer satisfaction
• Verify all order information; update and maintain embroidery and client database
• Develop an in-depth understanding of the logo development and digitizing process and guide customers skillfully through it
• Develop an in-depth understanding of the custom apron development process and effectively guide customers through it
• Responsible for growth of client accounts within the existing Cayson Designs customer base
• Make monthly follow-up calls and emails
• Handle inbound, unsolicited prospect calls and emails and convert them into sales
• Actively participate in the Social Media, Promotional and Marketing campaigns of Cayson Designs

ADDITIONAL RESPONSIBILITIES

• Exceptional follow-up for all inquiries and orders
• Emphasize Cayson Designs product features and quality, quote prices, discuss credit terms and policies, and prepare accurate sales order forms, embroidery forms and custom apron worksheets
• Appropriately and enthusiastically communicate brand identity and company activities
• Process daily shipping
• Participate in account receivable activity as requested
• Participate in promotional and additional marketing efforts as requested
• Assist in all aspects of the business as needed

Job Requirements

• Must have a strong work ethic, be a team player, cultivate a positive relationship with your direct supervisor and be willing and able to take direction
• Committed to delivering top quality customer care
• Dependability, reliability and punctuality are a must
• Detail oriented, self-motivated with strong verbal and written communication skills. This includes the willingness to ask questions, prioritize tasks and responsibilities in an ever-changing, fast-paced environment
• Customer Service – Experience managing difficult or emotional customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; responding to requests for service and assistance
• Strategic sales and follow-up skills. Ability to build strong rapport, establish trust and credibility through a consultative sales approach, without being overly aggressive
• Must have an excellent phone manner: charming, polite, helpful
• Adaptability, flexibility and problem solving skills - Able to deal with frequent change, delays, or unexpected events. Able to effectively plan and prioritize workload
• Strong computer and sales skills
• Must be able to maintain business confidentiality

Skills/Experience Preferred

Compensation

$18-$20

Benefits

Hours

Full-Time

Resume Required

Yes

Cover letter Required

Yes

Other Application Requirements

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