Director of Warehouse Operations

Company Overview

Dandelion Chocolate

Dandelion Chocolate Website
Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment the beans we buy. We are a small but mighty organization with new surprises arising daily from monsoon season delaying cocoa harvests, pallets falling off ships, to heat waves sweeping the country. Thanks to your proactive thinking and dynamic problem-solving, you’ll ensure that our logistical complexities and intricate supply chain operate seamlessly so that we can deliver upon our promises to our producers, team, partners, online visitors, guests, and our local community.

About the Job
Reporting directly to the exec team, you are the go-to leader at the hub of all business operations – purchasing, online fulfillment, internal logistics, and warehousing – spanning two warehouse facilities in San Francisco, an offsite 3PL center, cold goods storage, and a smaller warehouse in Las Vegas. You work across multiple systems (SkuLabs, Square, Shopify, ShipStation, remote warehouse inventory systems, lot tracking, etc) to provide a snapshot of our daily ATP (available-to-promise) with reliable numbers that power our financials. While keeping an eye on this year’s department goals such as guest satisfaction (e.g. returns, time to ship, NPS), warehouse (e.g. warehouse accuracy, capacity), finance viability (e.g. distribution cost), and team morale (e.g. retention, leveling, turnover), you also look ahead to what is needed in 2023 to make sure we have the capacity, tools, equipment, team, and expertise at the start of 2023 to deliver upon our goals.

About You
You have a genuine passion for delivering painstakingly thoughtful chocolate experiences, regardless of the destination or logistics, that push the bounds of what has previously been possible. While there are many ways to scale a business, we also want to preserve what makes Dandelion special. Your been-there-done-that expertise helps teams evaluate crazy ideas (e.g. can we ship boozy chocolate ice cream to Arizona in August, should we have a data warehouse or an ERP, when should we use a 3pl solution) and to know the essential 3-4 logistics issues to talk through that will lead to a good decision. Being a little bit stir crazy helps as this is not a pure desk job – you’re just as comfortable installing warehouse racking as you are presenting a supply chain analysis to the exec team. Most of all, when new obstacles arise (e.g. port delays, heat waves, vendors missing deadlines), the teams look to your positive, calm, capable spirit to investigate, propose, and implement new solutions.

Job Categories

  • Hours: Full-time
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  • Industry: Food and Beverage
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Job Duties

Your Day-To-day Entails:
- Warehouse, Fulfillment, and Logistics — Ensure daily operations run smoothly: fulfillment and production goals are ready before team members arrive, supplies are on hand, equipment and vehicles are in working order, pallets are organized well in advance of delivery pickup, items are received at the port, and the team has the coaching and training to be successful each day. Work with the Fulfillment & Warehouse team in ensuring general upkeep, layout, and organization of warehouse and inventory. Oversee all inbound and outbound warehouse operations so that company-wide operations operate seamlessly.
- Department Management — Assist Warehouse, Fulfillment, Drivers, and Facilities managers to staff, onboard, train, manage, and coach their direct reports so that team members feel comfortable in their role in the first 30 days, understand the organization’s quarterly goals, see how their work impacts Dandelion’s overall success, and contribute a safe, healthy, respectful workplace. As the person supporting the running of critical teams, you oversee safety protocols, leveling plans, and ensure the team has accurate and up-to-date information (e.g. will we receive the new shipping boxes today or tomorrow) and offer to reach out across the organization (e.g. asking Facilities to fine-tune the air-conditioning in a cold-storage room during the summer) so the team can meet their daily goals.
- Scaling & Growth Planning — As a key team thought-leader, you remove obstacles, prevent bottlenecks with the goal to start 2022 and 2023 with a bench of talent and tested processes that will endure for years to come. Perhaps in 2022 your Fulfillment Manager decides it makes sense to have a night-time shift during the holiday. You would be responsible for helping managers think through their higher-level processes beyond day-to-day checklists such as developing the compensation structure for night-time team members, ensuring the managers have SOPs for opening & closing each shift, determining how to escalate a situation (e.g. an alarm goes off) if something goes awry while most of the organization is asleep. With your forward thinking, Dandelion will have a 3-5 year plan that anticipates future growth and scale to $100M in revenue.
- Forecasting and planning — The winter season brings lots of high-demand, with potentially 50-60% of our revenue being realized in a few December weeks. Throughout the year, work with our forecasting team to set a strategy for having the volume and variety of chocolate bars on hand to avoid being out-of-stock during our busiest season while also not having too much holiday-specific product in January. Perform audits within your teams to ensure accuracy across all functions and to have confidence in numbers reported to Finance. Understand demand and seasonality, ensuring that we are making the products at an appropriate pace so we have stocked retail shelves, even during the busiest holiday seasons, and to minimize out-of-stock online products.
- Research & Reports — When tasked with new projects or problems, research and develop reports with findings and recommendations. You can drill-down on reports, vendor specs, spreadsheets, or pick up the phone to ask the most salient questions. You are an expert in spreadsheets, making it easy for you to work across the organization’s different planning and financial models to see what data the teams need to be successful. You can distill complicated processes into bite-sized visuals and approachable language (i.e. here’s our three-pronged approach to summer heat waves) so the team makes sound decisions and operates confidently to plan. In the future, you will be responsible for drafting slides and reports for potential BOD review.
- Inventory Strategy and Allocation — Create transparent and accurate inventory systems and processes so that our Guest Care, Chocolate Experiences, and Retail teams know exactly what we have in stock and when. If we are running low or out of a product, they can easily see when that product might be restocked.
- Other tasks as necessary

Job Requirements

- Warehouse Chops — Prior time managing the various aspects of fulfillment and warehouse operations so you have frameworks, experience, and out-of-the-box solutions to draw from when necessary (bonus if you have done this within the food industry or have developed team-wide safety protocols). Your prior years of experience mean you have frameworks, experience, and out-of-the-box solutions to draw from when necessary (bonus if you have managed a warehouse in the food industry) and have a good working knowledge of and experience with a Tier 1 WMS (Warehouse Management Solution).
- Team Management — Many years leading teams including coaching and developing, interviewing, and hiring team members as well as setting and tracking goals. From your references, we learn that your previous team members, peers, and managers would want to work with you again (and again and again).
- Proven Vendor Relationship Skills — Our business partners look forward to working with you again (and again and again). You’ve maintained strong, multi-year vendor relationships including suppliers, delivery services, and repair workers over many years while also negotiating rates and handling missed expectations.
- Physical Strength — Lift 30-45 pounds regularly. We operate from multiple locations in San Francisco. You might walk between locations as much as 2-3 times/day which is a 7-8 block walk – it’s a nice opportunity for a breath of air.
- Tech Skills — Expertise with spreadsheets and presentation. Previous technical know-how and the ability to research and pick up new tools like Shipstation, Wordpress, WooCommerce, Excel, Wordpress, Shopify, SkuLabs, and FreshDesk. You don’t have to know it all — previous experience with similar tools, a willingness to learn, and asking the right questions goes a long way!
- Ability to Travel — Whether you’re evaluating a new machine or scoping out a warehouse location, this role may involve occasional travel outside of the Bay Area.
- Spanish — While not a formal requirement, conversational Spanish skills are a plus.
- Authorized to work in the U.S.

Skills/Experience Preferred

Compensation

Benefits

The benefits and perks continue beyond a robust chocolate education. Dandelion Chocolate constantly invests in our people and culture. All team members receive medical, vision, and dental benefits as well as the option to enroll in our 401k program. All employees receive paid vacation time, holiday pay, and paid sick time. In addition, our team members enjoy commuter benefits, FSAs, local gym discounts, chocolate tasting opportunities, the chance to travel to origin and our Japan locations, and a range of opportunities to grow and develop within the company.

Hours

Full-time

Resume Required

Yes

Cover letter Required

Yes

Other Application Requirements

Dandelion is growing and we are invested in employees who take ownership over their role and are interested in contributing in a bigger way with us. You will stand out from the crowd if your resume is accompanied by a cover letter with a few sentences about the best team you’ve worked with and why it worked so well. We look forward to hearing from you! In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
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