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Front of House Assistant Department Manager

Company Overview

Bi-Rite Market

Bi-Rite Market Website
The Bi-Rite Family of Businesses has been a San Francisco institution for more than 80 years. Today, the company includes two neighborhood Markets (on 18th Street and Divisadero), a world-renowned Creamery and solar-powered Creamery Truck, and our creative Catering and Commissary Kitchen. We believe food does more than nourish, it brings people together. As a Certified B Corporation, ranked in the top 5% for the world for our community impact, it’s our responsibility to build meaningful relationships with each part of our extended family: the food we make and sell connects our staff, our guests, our producers, and the environment. Named one of Forbes 25 Best Small Companies in America, our team is comprised of entrepreneurs, dreamers, doers, artists, activists, and, of course, food lovers!


If you’re a people person with a passion for heartfelt service, we invite you to join us on our mission of Creating Community Through Food®!


Bi-Rite Management Services, LLC is an Equal Opportunity Employer

Job Categories

  • Hours: Full-time
  • ,
  • Manager
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Job Duties

We have an immediate opening for a Front of House Assistant Department Manager. The Front of House Assistant Department Manager is responsible for creating an inspiring experience for our guests and staff. They provide outstanding service by exceeding our guests’ expectations and providing excellent internal service to the team. Their responsibilities include assisting the Department Manager (DM) in managing the smooth and seamless operations of the department, achieving store goals, upholding product quality and consistency standards, controlling inventory levels and mitigating waste, maintaining equipment and facilities, and safely handling all of our products and equipment. They are part of a cohesive Bi-Rite leadership team that supports the Bi-Rite Missions, 2024 Vision, and Community Values.


RESPONSIBILITIES:
- Assists the DM with the overall success of the department. Assists with the day to day running and managing of the department, achievement of long-term department goals, and the implementation of Bi-Rite campaigns and initiatives.
- Assists with hiring, training, managing, and developing department staff (15-20).
- Assists with developing, documenting, and training staff on standard operating procedures and effective sales skills. Coordinates staff training schedule and keeps department training documents up to date.
- Assists with for staff engagement, growth, and retention. Monitors staff performance through motivating, coaching, and performance improvement plans. Participates in reviewing overall staff performance using quarterly feedback conversations (QFCs.)
- Collaborates with the GM, Assistant General Manager, Department Managers and BRFOB Category Sales Manager to ensure product quality, merchandising, signage, training, and financial performance standards are met.

SUCCESS IN THIS ROLE:
- Committed to Bi-Rite's mission Creating Community Through Food ® and values of Lead with Love, Pursue with Passion, and Act with Integrity.
- Genuinely finds interest in learning about and sharing Good Food.
- Demonstrated ability to deliver great internal and external service: identifying what others need, getting it for them and taking the extra steps to ensure they have a positive experience.
- Able to work independently; possesses effective prioritization and time management skills.
- Demonstrated ability to follow directions and procedures, and accurately completes assigned tasks in a timely manner.
- Approaches new situations and people with openness, curiosity, and humility; treats others with dignity and respect.
- Thrives in a fast-paced, dynamic environment with shifting priorities.
- Energetic, works with a sense of urgency and adapts to the needs of the business.
- Embraces change and proposes more effective ways of working.
- Ability to fulfill the physical requirements of the role with or without accommodations.
- Ability to communicate in a concise, clear, and productive manner; seeks to understand others through active listening.
- Ability to effectively collaborate with others to complete tasks and achieve shared goals.
- Ability to work a flexible schedule including evenings, weekends, and holidays, as needed.
- Committed to punctuality and exemplary attendance.

Job Requirements

- College degree or equivalent experience.
- 1+ years’ experience people management with proven ability to deliver training and coaching effectively.
- 1+ years’ experience working in the retail field; excellent sales skills, deep product knowledge.
- Service leader, strong knowledge of retail guest service

Skills/Experience Preferred

Compensation

Starting Pay: $23.00/hour

Benefits

40% discount on purchases (20% on alcohol); 100% paid medical, dental and vision insurance; Paid Time Off; Holiday Pay; 401(k) retirement plan with employer match (4%) and profit sharing; Paid training, field trips and volunteerism; Career advancement opportunities; A satisfying meal with your shift; Weekly on-site COVID testing; Pre-tax commuter benefits; Employee Assistance Programs; Free 18 Reasons Cooking Classes

Hours

Full-time; Ability to work evenings, weekends, and holidays

Resume Required

Yes

Cover letter Required

Yes

Other Application Requirements

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