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Front of House Department Manager

Company Overview

Bi-Rite Market

Bi-Rite Market Website
The Bi-Rite Family of Businesses has been a San Francisco institution for more than 80 years. Today, the company includes two neighborhood Markets (on 18th Street and Divisadero), a world-renowned Creamery and solar-powered Creamery Truck, and our creative Catering and Commissary Kitchen. We believe food does more than nourish, it brings people together. As a Certified B Corporation, ranked in the top 5% for the world for our community impact, it’s our responsibility to build meaningful relationships with each part of our extended family: the food we make and sell connects our staff, our guests, our producers, and the environment. Named one of Forbes 25 Best Small Companies in America, our team is comprised of entrepreneurs, dreamers, doers, artists, activists, and, of course, food lovers!

If you’re a people person with a passion for heartfelt service, we invite you to join us on our mission of Creating Community Through Food®!

Bi-Rite Management Services, LLC is an Equal Opportunity Employer.

Submit your application and cover letter. We’d love for you to take the time to write a few sentences telling what you know and love about Bi-Rite, your interest in working here, and what you hope to learn by working with us.

Job Categories

  • Hours: Full-time
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  • Industry: Food and Beverage
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  • Manager
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Job Duties

We have an immediate opening for a Front of House Department Manager. The Front of House Department Manager is responsible for creating an inspiring experience for our guests. They give outstanding service by meeting and exceeding our guests’ expectations and providing excellent internal service to the team. Their responsibilities include managing the smooth and seamless operations of the department, reaching store goals, upholding product quality and consistency standards, controlling inventory levels and mitigating waste, maintaining equipment and facilities, and safely handling all our products and equipment. They are part of a cohesive Bi-Rite leadership team that supports the Bi-Rite Missions, 2024 Vision, and Community Values.

- Accountable for the overall success of the department. Oversees the day-to-day running of the department and manages the achievement of long-term department goals and the implementation of Bi-Rite campaigns and initiatives.
- Hires, trains, manages, and develops department staff (15-20).
- Develops, documents, and trains staff on standard operating procedures and effective sales skills. Accountable for maintaining staff training schedule and keeping department training documents up to date.
- Responsible for staff engagement, growth and retention. Monitors staff performance through motivating, coaching and performance improvement plans.
- Reviews overall staff performance with quarterly feedback conversations (QFCs.).
- Collaborates with the GM, Assistant General Manager, Department Managers and BRFOB Category Sales Manager to ensure product quality, merchandising, signage, training and financial performance standards are met.
- Accountable for maintaining organized and accurate inventory levels and completing period end physical counts

Job Requirements

- College degree or equivalent experience.
- 2+ years’ experience people management with proven ability to deliver training and coaching effectively.
- 2+ years’ experience working in the retail field; excellent sales skills, deep product knowledge.
- Service leader, strong knowledge of retail guest service.
- Excellent interpersonal and communication skills, strong public speaking skills.
- Knowledge of food procurement and inventory management.
- Strong presentation and meeting preparation skills.
- Solid math skills for basic budgeting, and inventory control.
- Proficient in MS Outlook, Word, Excel, ability to learn new technologies.
- Ability to work nights and weekends when needed.
- ServSafe Manager's Certification, ServSafe California Food Handler card is required within 30 days post-hire. Bi-Rite provides on-site training and certification.

Skills/Experience Preferred




40% discount on purchases (20% on alcohol); 100% paid medical, dental and vision insurance; Paid Time Off; Holiday Pay; 401(k) retirement plan with employer match (4%) and profit sharing; Paid training, field trips and volunteerism; Career advancement opportunities; A satisfying meal with your shift; Weekly on-site COVID testing; Pre-tax commuter benefits; Employee Assistance Programs; Free 18 Reasons Cooking Classes


Full-time; Ability to work evenings, weekends, and holidays

Resume Required


Cover letter Required


Other Application Requirements

Bi-Rite staff are essential workers exposed to the public. For everyone’s safety, Bi-Rite requires a full COVID vaccination for all new hires. You are required to submit your completed vaccination card during the application process. To validate your proof of vaccination with the State of California, visit http://myvaccinerecord.cdph.ca.gov. If you are not currently vaccinated, your application will be put on hold until you can show proof of vaccination. If you are unable to obtain a vaccination, you may request a medical or religious accommodation by emailing [email protected] Thank you for helping keep yourself and others safe.