Front of House / Shift Leader (Thrive City Taproom)

Company Overview

Harmonic Brewing

Harmonic Brewing Website
Harmonic Brewing launched in Summer 2015 in Dogpatch, San Francisco, with the goal of welcoming people from all walks of life to commune over a variety of balanced, high quality beer styles. Our open plan brewery/taproom is the heart & soul of our operation, and during COVID we are safely & successfully operating one of the largest outdoor patio & street scenes in SF. We also self-distribute our beer to select bars, restaurants, and bottle shops, almost entirely within 10 miles.

THRIVE CITY TAPROOM OVERVIEW:
Harmonic Brewing Thrive City, our high profile 2nd taproom launching in Spring 2021, is located in the public plaza surrounding San Francisco’s Chase Center arena, home of the Golden State Warriors. We will enjoy 1,500 sq ft interior dining space and 2,000 sq ft outdoor patio, with sweeping views of the Bay. The taproom will operate a fast-casual, “beer & bites” format with counter service, online table ordering & running, and takeout. The menu will feature Harmonic beer (of course), as well as limited guest beer, cider, and wine selections, and gourmet food from a combination of Neighbor Bakehouse and our on-site kitchen. Opening hours will focus on Wednesday-Sunday afternoons & evenings. As local COVID conditions hopefully improve, and the Chase Center/Warriors are able to have fans attend events, hours will increase significantly and more staff will be hired.

We are seeking hardworking, service-oriented individuals to join our team, as we reemerge from the COVID crisis better than ever.

Job Categories

  • Hours: Full-time
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  • Hours: Part-time
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  • Industry: Food and Beverage
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Job Duties

We are looking for a Shift Leader to provide exemplary customer service and oversee operations & staff, with a focus on front of house & bar/beverage. Shift Leader will report to the business owners, providing a direct connection to top-level strategy & decision-making. Eventually a manager will be hired or promoted from within. You will interface often with a Kitchen Shift Leader counterpart, who will oversee our food operations & staff. Ultimately, you will ensure all aspects of your shift run smoothly and effectively.

This is a part-time (24-32 hrs/week) or potentially a full-time position (40+ hrs), with some long days and weeks working on your feet. The main components of the job are as follows:
- Service
- Ensuring customer satisfaction via prompt & professional service
- Addressing customer and employee complaints
- Ensuring health and safety standards are followed
- Greeting customers, entering food & drink orders via Toast POS, and taking payment
- Filling beverage orders, and ensuring food orders to kitchen staff via the POS
- Running food & drinks to outdoor tables, and at times bussing indoor & outdoor tables (a dedicated runner/busser may also be hired for peak hours)
- Managing glassware & trash
- Opening & closing duties
- Managerial Support
- Foster and maintain a positive work environment
- Schedule employee shifts and assign duties
- Train and coach new employees, and provide on-going direction to employees
- Count cash drawers and prepare bank deposits
- Take inventory, manage ordering & restocking, reduce waste & increase profitability
- Update menus in digital & print formats
- Marketing/Communications (not required; as we may hire/crosstrain a separate employee for these duties)
- Manage social media accounts, primarily Instagram
- Assist with development & marketing of promotional events
- Potentially run a booth at the Thrive City Famer’s Market, and manage its marketing & sampling program
- Run Harmonic beer tasting events/beer festival booth around SF/Bay Area
- Strong candidates will also be willing to take on additional duties, such as shifting to the Kitchen side, during peak times or to cover other employees’ breaks or vacations.

Job Requirements

- Available to start work in early/mid April, 2021
- Proven experience as a Shift Leader or other relevant role involving craft beer
- Knowledge of the craft beer industry and relevant health and safety regulations
- Commitment to excellent service and professionalism
- Work well within a team environment
- Comfortable with balancing slower times and peak times
- Strong problem-solving aptitude and ability to make decisions fast
- Ability to stand for long periods and lift significant weight
- Experience using Toast POS or similar
- High school degree minimum; college degree is preferred

Skills/Experience Preferred

Compensation

DOE

Benefits

Discounts on food, beer, and apparel. If offered full-time, benefits include paid vacation and sick days as well as Kaiser Health Insurance and Delta Dental Insurance.

Hours

Resume Required

Yes

Cover letter Required

No

Other Application Requirements

Include a brief description of why you’re the best candidate for the job along with your submitting your resume.
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