Fulfillment Coordinator + Production Support

Company Overview

Fyrn

Fyrn Website
Fyrn is a young and fast-growing design and manufacturing company, producing long-lasting and repairable products that offer an alternative to the use-and-discard culture that is common today. The company leverages a system of patented parts and manufacturing equipment designed and engineered in-house to produce beautiful furniture for residential and commercial spaces (you’ve probably sat in one of our chairs around town). Fyrn is focused on changing ideas about manufacturing and consumption and aims to build connections and understanding between the people, materials, and places involved in producing a product. Please visit www.fyrn.com to learn more about us.

Job Categories

  • Hours: Full-time
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  • Hours: Part-time
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Job Duties

The Fyrn Fulfillment Coordinator is one of the most important roles of the production team with significant opportunities for growth. You will be overseeing the general fulfillment and shipping of all Fyrn products from our SF production facility, be the primary interface to ensure customer satisfaction through delivery, and coordinate any service requirements post-delivery. You will have the opportunity to identify and implement improvements to our systems while interfacing directly with the leadership team to support your work.
Fyrn is currently expanding production capabilities and servicing growing demand. Like all members of the production team, at times you will also have a hands-on role in making furniture. You need to be self-motivated, disciplined, have attention to detail, as well as great communication skills. We are in search of the right person to immediately make an impact and be part of creating a larger role for yourself at Fyrn.

-Responsible for coordinating all outbound shipments and will call pickups from SF
-Maintain reporting tools used to communicate fulfillment needs across the organization
-Interface with the production team to ensure the product is available for on-time delivery
-Communicate with customers to ensure successful delivery, support any exceptions processing, service customer needs post-delivery
-Maintain relationships with key shipping vendors
-Create shipping documentation and confirmations for all 3rd party transport
-Document and improve standard operating procedures
-Track inventory of shipping related materials, and facilitate replenishment
-Execution of customer service requirements
-Interface with customers directly to support questions, order inquiries, and fulfillment of sample requirements.
-Support product production when needed
-Contribute to the team’s general facility related tasks
-Identify areas for improvement across processes and systems

Job Requirements

-Competency with Google Applications and Microsoft Office
-Self-starter who takes initiative, while also receiving feedback well
-Must have a high level of attention to detail
-Highly organized and self-motivated
-Ability to adapt to a changing environment
-Enjoys being part of a team and working collaboratively
-Strong written and verbal communication skills
-Ability to work independently and execute good judgment about when to elevate issues

Skills/Experience Preferred

-Bachelor’s degree preferred but not required
-2+ years experience in shipping/fulfillment or customer experience a + but not required
-Experience with volume shipments through UPS, USPS, and Fedex a +

Compensation

Competitive Wage DOE

Benefits

Health coverage when moving to full-time employment, Paid sick leave, Flexible time-off and schedule, Growth in responsibility and wage as the company and your responsibilities increase, Contribute to driving change in the furniture industry and shaping the direction of an early-stage, quickly growing company

Hours

Part-Time or Full-time position available. Flexible schedule depending on availability. Company works on 4-10s calendar Monday - Thursday, generally 7 am - 5:30 pm but there is flexibility within those hours for this role.

Resume Required

Yes

Cover letter Required

No

Other Application Requirements

Job offers are pending successful completion of reference checks. Due to the large volume of resumes received, we are unable to acknowledge receipt of all applications. Candidates who meet specific qualifications will be contacted.
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