Dandelion ChocolateDandelion Chocolate Website
Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment the beans we buy. The journey a bean takes to become a bar (or experience, gift, or hot chocolate) involves careful planning and tracking that is almost inevitably accompanied by surprises: containers get stuck on ships, bar paper arrives in the wrong color, a surprise monsoon delays a new machine from Japan, or ribbon set aside for the holidays was accidentally packed into one of four pallets headed to offsite storage. Our small but mighty team looks to our Inventory Planning and Ops Manager to forecast the sales of our items and ensure we have the right products in the right places at the right times in the right amount. Additionally, our IP and Ops Analyst will help answer various types of “what if” questions to determine the most profitable course of action across an array of choices.
Equal Opportunity Employer. Black, Indigenous, and People of Color, women, gender non-conforming people, persons with disabilities, LGBTQIA+ people, veterans, and adults of all ages are strongly encouraged to apply. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
About the Role
You are a critical member of the go-to team at the hub of all business operations – production, receiving, retail, facilities, and our online store with oversight of finished goods – ensuring we don’t sell what we don’t have, we continuously sell what we do have, and we don’t say an item is out of stock when it is readily available. You work across multiple systems (SKULabs, Square, Shopify, ShipStation, remote warehouse inventory systems, lot tracking, etc.) to provide a snapshot of our daily ATP (available-to-promise) with reliable numbers that drive our financials. Additionally, you will partner closely with our Product, Creative, and Marketing teams to come up with accurate expectations for new item sales and profit based on historical sales from similar items, seasonality, and marketing efforts.
A Typical Day in the Life
You focus on two new product releases going out weekly. You check the SKU numbers with Finance, ask the Product Managers to provide dimensions so you can have a case of cartons ready for warehousing, and make sure you know the Inventory Balance on-hand counts and ensure that the team is proactively addressing any potential expiration dates. You’ll receive the new inventory systematically, so we have the inventory ready for a seamless launch. You’re keeping an eye on the bi-weekly marketing newsletter and double-checking the Shopify system to catch any mistaken out-of-stock items. In the afternoon, you are due to send six-month forecasts to a collaborator, so you review all their sales forecasts and update inventory needs then email the co-manufacturer the revised data. You wrap up the day meeting with the Fulfillment team to make sure their day went smoothly, reviewing sales expectations for the next two weeks to ensure alignment between inventory management and Fulfillment.
You love systems, organization, and lean in to reconciling uncertainty (e.g. how much more can we sell if we increase production, when will the port open, why did our collaborator’s ingredient list change) what is working and what needs to be improved. When you don’t have the answers, you will pick up the phone, walk to the fulfillment center, or put together a spreadsheet to figure it out. You consistently work with your Product Manager partners, partnering on new item development with your part determining the financial opportunity a new item represents. Teamwork, camaraderie, and a little humor when something doesn’t go quite to plan will serve you well in an ever-changing environment like Dandelion.