Member Engagement Manager

Company Overview

SFMade

SFMade Website
SFMade, founded in 2010, is a groundbreaking and nationally recognized non-profit organization focused on creating shared prosperity through manufacturing. The only organization of its kind, SFMade helps to retain and grow companies producing locally made products, encourages entrepreneurship and innovation and creates employment opportunities for a diverse local workforce. SFMade has over 600 member companies, all headquartered and producing their products in San Francisco, and serves manufacturers in the greater Bay Area through two sister initiatives, one in San Jose and one in the East Bay.

Job Categories

  • Hours: Full-time
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Job Duties

POSITION SUMMARY
The Member Engagement Manager is dedicated to keeping a finger on the pulse of our member companies and providing them with select technical assistance. He or she will implement, strengthen and scale a comprehensive and evolving suite of industry-specific Advising and Educational tools and offerings. The primary goal of this position is to ensure that the appropriate type and level of support is provided to SFMade members – in San Francisco, 600+ growing and high-potential manufacturing companies – so that they can scale profitably, and both sustain and create new jobs.

PRIMARY RESPONSIBILITIES

Programs and Services Engagement
• Track and analyze member engagement
• Proactively reach out to engage companies in targeted programs and services

Direct Services
• Conduct Real Estate services for manufacturing companies looking for new production or expansion space, including assistance with searches and attendant issues
• Conduct routine check-ins and “health check” surveys on a broad range of topics
• Cross refer to program team to meet the needs of companies and deploy specialized advisors as needed

Events Coordination
• Help to craft workshop offerings
• Present program orientations and select workshops
• Manage SFMade’s Holiday Markets

Marketing and Outreach
• Gather and report internal companies’ news and success stories both internally and to SFMade’s social media team
• Manage SFMade’s monthly newsletters

Deliverables, Reporting and Metrics
• Create and monitor metrics to demonstrate program impact
• Manage program deliverables for grants and funding partners

Program and Resource Development
• Create and maintain relationships with select service providers including real estate advisors
• Utilize knowledge from the field to improve programs and services
• Help to build new program tools and resources

Job Requirements

• BA in business or related field
• 2+ years of operational experience in manufacturing or a related industry
• Small business ownership and/or understands the needs of small business
• Experience with industrial real estate highly desirable, but willing to train
• Excellent written and verbal communication skills
• Very at ease with technology/software, fast learner
• Excellent organizational and project management skills: attention to detail, problem solving, time management, accuracy, and ability to meet deadlines and objectives
• Entrepreneurial mindset
• Passion for SFMade’s mission
• Experience with Salesforce CRM a plus
• Comfortable presenting in group settings

Skills/Experience Preferred

Compensation

Commensurate with experience

Benefits

Full competitive benefits package

Hours

Full-Time

Resume Required

Yes

Cover letter Required

Yes

Other Application Requirements

Please submit a cover letter, resume, and compensation requirements to [email protected]
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