Empowering manufacturers. Creating jobs. Transforming our city.

Member Services Expert

Company Overview

Humanmade

Humanmade Website
Humanmade is a non-profit community-based training, manufacturing, and prototyping studio on a mission to democratize access to the tools of innovation to individuals from all walks of life. Humanmade is the first of its kind, with an explicit mission around both training and inclusion in the maker movement. In addition to fostering a growing maker community, Humanmade strives to open doors and provide access to our studio by developing programs around workforce development and STEAM, among many more. Humanmade, with the support of key partnerships, helps to bridge the gap between simply learning a skill to building upon and applying those skills towards a sustainable career.

Equal Opportunity Employer. Black, Indigenous, and People of Color, women, gender non-conforming people, differently abled persons, LGBTQIA+ people, veterans, and adults of all ages are strongly encouraged to apply. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Job Categories

  • Hours: Full-time
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  • Industry: Advanced Manufacturing
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  • Position is Entry-level
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Job Duties

Humanmade is looking for a Member Services Expert to join our front desk member services team. A Member Services Expert is the central point person for all member relations, ensuring our community members receive the highest level of support and knowledge. Responsible for daily tasks and paperwork, customer facing support and communications (in person, over the phone and via email), as well as internal communications.

Tasks include, but are not limited to greeting individuals as they enter the shop, payment processing, creating equipment reservations, data entry, pre/post class support, assisting in enforcing our policies, and daily paperwork - all performed with exceptional customer service, a high level of professionalism and a comprehensive understanding of our customer service policies.

Job Requirements

- Excellent communication skills
- Positive and engaging attitude
- Time management skills
- Able to work in a fast paced, ever changing environment
- A passion for the maker movement, creating positive social and community impact and being a part of a diverse team
- Special consideration given to those whose household income falls within the 80% AMI bracket

Skills/Experience Preferred

- Prior customer service experience is not necessary, but is preferred

Compensation

$18 per hour

Benefits

Hours

Full Time

Resume Required

Yes

Cover letter Required

No

Other Application Requirements

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