Member Services Associate

Company Overview


Humanmade Website
Humanmade is a non-profit community-based training, manufacturing, and prototyping studio on a mission to democratize access to the tools of innovation to individuals from all walks of life. Humanmade is the first of its kind, with an explicit mission around both training and inclusion in the maker movement. In addition to fostering a growing maker community, Humanmade strives to open doors and provide access to our studio by developing programs around workforce development and STEAM, among many more. Humanmade, with the support of key partnerships, helps to bridge the gap between simply learning a skill to building upon and applying those skills towards a sustainable career.

Job Categories

  • Hours: Full-time
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  • Hours: Part-time
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  • Position is Entry-level
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Job Duties

Tasks include, but are not limited to greeting individuals as they enter the shop, payment processing, creating equipment reservations, data entry, pre/post class support, assisting in enforcing our policies, and daily paperwork - all performed with exceptional customer service, a high level of professionalism and a comprehensive understanding of our customer service policies.

Job Requirements

Excellent communication skills
Positive and engaging attitude
Time management skills
Able to work in a fast paced, ever changing environment
A passion for the maker movement, creating positive social and community impact and being a part of a diverse team
Special consideration given to those whose household income falls within the 80% AMI bracket

Skills/Experience Preferred

Prior customer service experience is not necessary, but is preferred
Hands-on experience making/building/creating, either professionally or as a hobby


$16.00 - $18.00



Open Shift 8:30am - 5:00pm, Mid Shift #1 11:00am - 7:30pm, Mid Shift #2 12:00pm-8:30pm, Closing Shift 3:00pm - 11:30pm

Resume Required


Cover letter Required


Other Application Requirements