Program Manager

SFMade is seeking an energetic, highly organized, entrepreneurial person to support and deliver a suite
of innovative, high performing business development programs for its Manufacture : San Jose initiative,
focused on helping manufacturing businesses to thrive and create jobs for local residents. This position
can be remote up to 3 days/week, with 2 days/week working in San Jose, and intermittent travel to San
Francisco.

ABOUT YOU: 

You work best with a high level of autonomy and responsibility as well as the opportunity to
form relationships with a large variety of organizations and people. You thrive in a fast paced,
entrepreneurial environment, are inventive and resourceful and can stay on top of many moving parts
using organizational systems.

Position Summary: 

The Program Manager is a key and central role, dedicated to keeping a finger on the
pulse of the companies we serve and providing them with targeted technical assistance. He or she will
implement, strengthen and scale a comprehensive and evolving suite of industry specific Advising and
Educational tools and offerings. The primary goal of this position is to ensure that the appropriate type
and level of support is provided to the companies MFG:SJ is engaged with so that they can scale
profitably, and both sustain and create new jobs. The Program Manager will also support Manufacture :
San Jose’s effort to highlight career pathways in manufacturing for adults and youth through our
workforce and hiring programs.

Primary Responsibilities:

Programs and Services Engagement

· Proactively reach out to engage companies in targeted programs and services
· Track and analyze company engagement
Direct Services
· Deliver, and/or coordinate direct technical assistance in the areas of strategic guidance,
operational efficiency, finance, sales, marketing, and workforce.   
· Conduct routine check-ins and “health check” surveys
· Cross refer to program team to meet the needs of companies and deploy specialized advisors as
needed

Events Coordination  

· Manage the Silicon Valley Manufacturing Roundtable events
· Help to craft workshop offerings
· Present program orientations and facilitate workshops

Marketing and Outreach

· Assist in recruitment of new companies
· Recruit manufacturers to participate in YouthMade and Hiring Made Better programs
· Help to gather newsworthy content and create success stories, for use across the organizations
marketing channels

Deliverables, Reporting and Metrics

·     Create and monitor metrics to demonstrate program impact
·     Manage program deliverables for grants and funding partners

Program and Resource Development

·     Create and maintain relationships with select service providers
·     Utilize knowledge from the field to improve programs and services
·     Help to build new program tools and resources

SKILLS/ QUALIFICATIONS

·     BA in business or related field or relevant experience
·     2+ years of operational experience in manufacturing or a related industry
·     Small business ownership/operation and/or understands the needs of small business
·     Excellent written and verbal communication skills
·     Very at ease with technology/software, fast learner
·     Excellent organizational and project management skills: attention to detail, problem solving, time
management, accuracy, and ability to meet deadlines and objectives
·     Entrepreneurial mindset
·     Passion for SFMade/MFG:SJ’s mission
·     Experience with Salesforce CRM a plus
·     Comfortable presenting in group settings

Competitive salary and benefits package.

Full Time. This position can be remote up to 3 days/week, with 2 days/week working in the office in San Jose, and intermittent travel to San Francisco.