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Server

Company Overview

Dandelion Chocolate

Dandelion Chocolate Website
Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment the beans we buy. The journey a bean takes to become a bar (or experience, gift, or hot chocolate) involves careful planning and tracking that is almost inevitably accompanied by surprises: containers get stuck on ships, bar paper arrives in the wrong color, a surprise monsoon delays a new machine from Japan, or ribbon set aside for the holidays was accidentally packed into one of four pallets headed to offsite storage. Our small but mighty team looks to our Inventory Planning and Ops Manager to forecast the sales of our items and ensure we have the right products in the right places at the right times in the right amount. Additionally, our IP and Ops Analyst will help answer various types of “what if” questions to determine the most profitable course of action across an array of choices.

Equal Opportunity Employer. Black, Indigenous, and People of Color, women, gender non-conforming people, persons with disabilities, LGBTQIA+ people, veterans, and adults of all ages are strongly encouraged to apply. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

About the Role
As part of our team at Bloom, you’ll learn everything about chocolate from bean to bar to pastry. You’ll offer outstanding service by becoming well-versed in our philosophy on hospitality as well as tasting all of our drinks, pastry offerings, and bars to learn how the chocolate origin impacts the flavor of the final product. Our pastry team offers a variety of desserts and experiences in the salon and you will be tasked with guiding guests through the menu and helping them navigate the options. You’ll work with your team to provide timely, professional, and warm service to each guest who walks through our doors.
A typical day at Bloom will start with an update on menu changes, VIP or other special guests and events that day, and a quick check in with your lead to go over special task, reviews, training, and other key topics. Once service starts you’ll welcome guests, take drink and pastry orders, and work with our cafe team to time orders for a thoughtful, exquisite experience. Throughout the day, you’ll work to complete your checklist of shift responsibilities and sidework, and will make sure the next shift is set up for success before you leave for the day.

About You
Our ideal candidate is a mature, team-oriented server who is excited to learn and share their passion for chocolate and hospitality. You develop authentic rapport with guests, can work independently as necessary, and you have the savvy to navigate unexpected situations with confidence. Whether it’s an impromptu birthday celebration for a regular or creating a custom tasting for an out of town guest, you always look for a gracious way to meet (or exceed!) a guest’s needs. You’re energized by a full book of reservations and you love making spaces more efficient in downtime so you’re ready for the busy period. This isn’t your first time working in guest service and hospitality, and you are excited to grow in your role and take on more responsibility.

Job Categories

  • Hours: Full-time
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  • Hours: Part-time
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  • Position is Entry-level
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Job Duties

- Coffee & Chocolate Knowledge: You’ll serve chocolate and espresso drinks crafted by our cafe team (and sometimes you!) with a consistent level of excellence and commitment to our high standards. You will actively engage guests and enthusiastically share your knowledge about our small-batch chocolate and the drinks and pastries we make with it. You’ll be able to answer guests’ questions about our chocolate and coffee products with ease, even suggesting drink and pastry pairings when appropriate.
- Hospitality: Regardless of the day of the week or the crowds, customers can consistently depend upon you for an amazing experience. You look for opportunities to surprise and delight both your team and our guests. You are empowered to create great experiences and never hesitate to resolve an issue with empathy and grace.
- Systems & Processes: You consistently work to identify ways to improve operating procedures, checklists, and documentation so that your individual observations benefit the entire team and lead to all-around café improvements. Your skills add to the cleanliness, organization, and function of the store, team, and organization.
- Team-player: You are a positive, team-oriented individual who consistently improves your team’s experience. Your coworkers want to work with you again (and again and again).
- Other tasks as necessary

Job Requirements

Weekend & Weekday Availability: Available Thursday-Sunday. Evening, weekend, and holiday availability are required.
Phenomenal Interpersonal Skills: You have strong communication and teaching skills, and can change your approach and response depending on the situation. You have a proven ability to work well within a team environment.
Flexibility: You thrive in a busy environment and are energized by giving guests a world-class experience. You enjoy working across teams and supporting the entire organization and will adapt to any changes made as Bloom evolves.
Previous experience: 1-2 years customer-facing, table-side service experience in an environment that is focused on excellence in service and hospitality.

Skills/Experience Preferred

Compensation

$25-27/hr +tips

Benefits

The benefits and perks continue beyond a robust chocolate and coffee education. Dandelion Chocolate constantly invests in our people and culture. All team members receive medical, vision, and dental benefits as well as the option to enroll in our 401k program. All team members receive paid vacation time, holiday pay, and paid sick time. In addition, our team members enjoy commuter benefits, FSAs, local gym discounts, chocolate tasting opportunities, the chance to travel to origin and our Japan locations, and a range of opportunities to grow and develop within the company.

Hours

Full-time or part-time; Weekend & Weekday Availability: Available Thursday-Sunday. Evening, weekend, and holiday availability are required.

Resume Required

Yes

Cover letter Required

Yes

Other Application Requirements

Dandelion Chocolate is growing and we are invested in employees who take ownership over their role in order to contribute in a bigger way with us. To stand out from the crowd, send us your resume and a cover letter that details your favorite food experience or influence. Keep in mind that we value passion, attitude, and hard work, so tell us what inspires you to join our team.
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