Warehouse Manager

Company Overview

Dandelion Chocolate

Dandelion Chocolate Website
Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District. We make chocolate from only two ingredients, cocoa beans and cane sugar, and travel to origins as often as we can to build good, trusting relationships with the producers who grow and ferment our beans. From beans to boxes to back-up equipment, our day-to-day operations depend upon world-class warehouse organization so we can make chocolate and provide experiences that everyone is proud of.

Job Categories

    Job Duties

    You love systems and have a keen sense for scalability. You notice when a process needs to be tweaked, reworked, or scrapped and redone completely. We never run out of supplies or misplace products thanks to your organizational skills and the systems that you’ve helped put in place. Between the warehouse, the factory, and our off-site storage facility, you have created systems to keep our products organized and ensure nothing ever gets misplaced. You communicate (sometimes over-communicate!) clearly over the phone, in person, and over email with your team members as well as our vendors. Cleanliness and organization are always top of mind for you whether you are creating a spreadsheet for forecasting the café’s needs for to-go sleeves or organizing space for the advent calendars. When you notice an issue, you come to the table with suggestions for improvement and solutions rather than complaints or questions. You understand that things don’t always go according to plan, so your ability to prioritize and maintain a healthy perspective serves you well in an ever-changing environment like Dandelion.

    – Safety -- Responsible for general warehouse safety protocols and ensuring that best practices are being followed with the goal of having zero injuries. Train new team members on proper safety techniques such as lifting, pallet jack training, and storage so that team members have the appropriate training before operating equipment, know how to escalate when they find an unsafe situation, and know how to take care of themselves to avoid potential injuries. Keep track of maintenance of the company van so that it’s always operating at its best.
    – Team Management -- Onboard, train, manage, and coach our delivery drivers, warehouse associates, and seasonal hires so that team members feel comfortable in their role in the first 30 days, understand the organization’s quarterly goals, and see how their work contributes to Dandelion’s overall success.
    Warehouse Maintenance and Flow -- Provide oversight for general upkeep, layout, and organization of warehouse and products with standardized labeling so that items can be found quickly and teams can depend upon your record-keeping to plan future product and chocolate making.
    – Shipping Logistics -- Serve as the point of contact for and manage the shipping process of bulk orders such as chocolate bars going to Dandelion Chocolate Japan or pallets of ground chocolate shipping to our copacker. Collaborate with the Fulfillment Team to ensure that orders are processed accurately and in a timely manner.
    Inventory Management -- Maintain up-to-date inventory information across all of our systems so that teams have just the right amount of stock on hand at any given moment. When an item needs to be re-ordered, note whether there are price increases or whether a design revision is appropriate and work across organization to resolve potential issues before reordering. Handle all returns and exchanges and be responsible for quality control.
    – Purchasing -- Purchase products (cups, napkins, boxes, packing paper to name a few!) to meet the company’s needs, keeping in mind factors such as price, lead time, and bulk discounts. Work with finance to resolve any billing issues and to help with financial forecasting for large expenses so the organization maintains its budget.
    – Vendor Relations -- Establish and maintain relationships so that vendors, delivery workers, and neighbors are excited to work with Dandelion Chocolate for years to come. When our partners have an unexpected issue or missed deadline, work with them with the goal of preserving valuable relationships and goodwill.
    – Process -- Develop spreadsheets with formulas, prepare presentations, and build working template documents for your team to get tasks done quickly and efficiently. Learn new tools such as StitchLabs and Shopify when necessary. Ensure that existing organizational systems and processes are followed with audits and reviews as possible. Develop new processes and rework old ones as necessary (e.g.. find more cold storage for the kitchen, find space to hold boxes that cannot be stored flat, develop a new system for teams to receive supplies on weekends) so that teams can continue to grow with new products, new retail locations, and increased production each year.
    – Budgeting -- With the help of ChOps leadership and the Finance Team, create a budget (quarterly and annual), ensure that we stick to it, and find cost-saving options as necessary.
    – Other tasks as necessary

    Job Requirements

    – Team Management -- 1+ year in a leadership or management role with regular check-ins and coaching opportunities. You have experience leading a team, assisting with hiring, and training new team members.
    – Inventory Management -- 1+ year experience managing inventory (or similar) with an organization with multiple teams that work together and depend upon your team’s process organization.
    – Warehouse Know-How -- You’ve worked in environments that prioritize organization, safety, and cleanliness. You are always sure to take care of a stray box or broken glass, rather than leaving it for the next person. You appreciate how important PPE is for all team members.
    – Tech Skills -- Fluent with Google Drive (i.e. Spreadsheets, Slides, Docs, Drive) while also having the technical skills to pick up new tools such as StitchLabs, ShipStation, and Shopify.
    – Driving -- A clean driving record and a valid CA driver’s license if we need something delivered in a pinch.
    – Spanish Skills (bonus) -- While not required, conversational Spanish-speaking skills are appreciated.
    – Ability to stand for extended periods of time and lift up to 50 pounds.
    – Available 40 hours/ week.

    Skills/Experience Preferred




    Dandelion Chocolate constantly invests in its people and culture. We offer excellent perks including subsidized medical, life, vision, and dental benefits as well as the option to enroll in our 401k program. We offer paid vacation and sick time to all of our employees. Our team members also enjoy commuter benefits, local gym discounts, and lots of chocolate and pastry tasting opportunities.



    Resume Required


    Cover letter Required


    Other Application Requirements

    "Dandelion is growing and we are invested in employees who take ownership over their role and are interested in contributing in a bigger way with us. You will stand out from the crowd if your resume is accompanied by a cover letter with a few sentences about your most memorable service experience. We look forward to hearing from you."